VINTAGE FRINGE RETURN POLICY
We are happy to accept returns for items that have not been worn, washed or altered and still have original tags attached. We are unable to accept returns on any Outlet items as they are final sale. All Outlet items are denoted with OUTLET in the title for easy reference.
Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 30 days after the purchase date will be in the form of store credit. We are unable to accept returns after 60 days from the purchase date. Refunds are typically processed within 7-10 business days of receipt. Please allow an additional 7 business days for your payment processor to credit your payment. All shipping charges are non-refundable.
For Bundled Items (Buy X and Y and Save $$$): If you return one item you may either return the additional item or keep it and pay its full retail price. To get a full refund you must return both items.
For Bundled Items (Buy X and Get Y at a discounted price): If you wish to return the original full-price item(s), you may either return the discounted item or you may keep the discounted item and pay its full retail price. To get a full refund you must return both items.
If you wish to exchange an item please submit a return request as outlined below and specify Exchange in the Return Action and specify which item, size and color you wish to receive in exchange in the comments. For exchanged items, we will cover the cost of 1 additional shipment as long as the exchanged items are of equal or greater value.
To request a return if you created an account with us, please follow these steps:
1. Log into your account, then go to My Account.
2. Go to Completed Orders and select the order you wish to return, then click Return Item(s) next to the item(s) you want to return.
3. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action optional
- Comments optional
4. Click Submit Return Request.
Once we have received your return request, we will reply with a confirmation that your return has been approved within 1 business day.
If you did not create an account, please send an email to us at email@example.com. Please include your order number, the SKU and description of the item you wish to return, and the reason for your return. We will respond to your request within 1 business day.
Returns that do not have an approved return authorization or are outside of our return process will not be refunded.
Return instructions are also included with your order for easy reference. All returns should be sent to:
Vintage Fringe, LLC
Attn: Returns Department
3700 Quebec St. #100-203
Denver, CO 80207
Please contact us if you have any additional questions at firstname.lastname@example.org or 1-866-336-6406.